Returns Policy

Returns Policy

If we both do the following:

  1. confirm the make and model of your piano and where it’s not known get either the dimensions or a template, and 
  2. confirm the materials and colour (swatches are available) you require,

you will not need this.

So in the unlikely event that despite all of the measures taken to ensure your complete satisfaction you are still unhappy for whatever reason, we offer a 30 day money-back guarantee.

As I have said elsewhere in our Knowledge Centre however, UK returns are easy – overseas returns not so much.

Piano covers are bulky, require a sturdy box and cost a lot of money to return from anywhere outside the UK.

It’s for this reason we insist on doing all the ‘due diligence’ we can up-front so you are not in a position of needing to send anything back – as you would expect.

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